We do not offer refunds or exchanges due to change of mind, so please select your products carefully.
If you have purchased our makeup or hair accessories, we do not offer a refund if you have changed your mind or experienced a reaction.
If you have purchased items(s) from our skincare range, we do not offer a refund if you have changed your mind, however we offer a 30 day return (from the day of purchasing) if the product is faulty.
Returned goods must be in their original condition and include all the original packaging.
Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, incorrect selection of colour and lack of expertise for use of the product.
Any incorrect, missing or damaged items received must be reported to THE VELVET BAR STORE within 24 hours of you receiving the delivery. This can only be done by getting in contact with support at our shop THEVELVETBAR.STORE Please contact our customer service team ON THE CHAT BOX MENU, one of our live support member will assist you with your matter .`
If the items received are not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the items as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Please note THE VELVET BAR STORE , does not price match any other businesses that supply our products (including any online marketplaces, retailers or retail suppliers) with the exception of the full shade range of foundation, concealers and BB creams during some promotional periods.
THE VELVET BAR STORE owns the title of any extra goods shipped with your order that have been dispatched in error.